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These terms set out how your account on holtogel works — from how you access the lobby to how transactions are recorded using DANA, ShopeePay, or QRIS. Read through these before you start, so you know exactly where you stand.
Your access to holtogel is subject to the terms described here, along with any specific conditions displayed in your account dashboard at login. These terms govern everything from account registration to how your wallet balance is handled after a session. We apply them consistently so you can check your position at any point through your account history. Availability of this platform depends on local law and is extended only where eligible regions permit it. If you top up via DANA, ShopeePay, or QRIS, the transaction is logged immediately in your account wallet, and the same terms cover that record. We do not alter terms mid-session without notice — any update takes effect from the date displayed in the update notice, and you can review the current version here at any time. Where our terms reference third-party services, including payment processors, those services operate under their own separate agreements. Continuing to use the platform after a posted update constitutes acceptance of the revised terms. If any part is unclear, you can reach our support team before proceeding.
DANA transactions are recorded in your account wallet under the same terms as all other supported payment rails.
ShopeePay top-ups are subject to the transaction terms displayed in your account dashboard after login.
QRIS payments are processed by the relevant payment provider. Our terms govern the account-side record, not the provider's own process.
Not every part of your experience on holtogel falls under this single policy document. This section draws the boundary clearly so you can find the right terms for each part of your account. Where something falls outside our direct policy — such as a third-party payment processor — we point you toward where that information lives.
Your login credentials, session continuity, and device behaviour when reconnecting all fall squarely within these terms. Account security steps are shown during registration and in your account settings page.
Wallet top-ups and balances recorded in your account are covered here. The processing side of a DANA, ShopeePay, or QRIS transfer is governed by that provider's own terms, separate from ours.
Game titles available in the lobby — including content from Habanero, Pragmatic Play, Microgaming, and PlayStar — are delivered under these terms. Game-level rules are displayed inside each title.
External links, payment processors, and services you reach from our platform operate under their own policies. We are not responsible for terms set by parties outside holtogel.
Under these terms, you hold several concrete rights over your account and its data. You can review your full transaction history at any time from the account dashboard — every DANA, ShopeePay, and QRIS record is timestamped and accessible after login. If any account detail is incorrect, the correction path is in your profile settings; follow the fields and verification steps shown there rather than contacting support first, as most changes process faster through self-service. For anything that cannot be resolved through settings — such as a disputed transaction record or an access question — our support team is the right next step. You also have the right to request a summary of the personal data associated with your account, and to ask that your account be closed if you no longer wish to use the platform. Responses to those requests follow the timeline shown in the support section below.
Your transaction and session history is available in full from the account dashboard after login. No separate request is needed to view your own records.
Profile and contact details can be updated directly in your account settings. Follow the verification steps shown on that page.
For policy questions not covered by your dashboard, contact support via live chat or email. The current response path is shown in the support section of this page.
You may request account closure at any time through the support contact route below. Outstanding wallet balances are handled according to the process displayed at the time of your request.
Questions about how these terms apply to your account can go to our support team through any of the routes below. For account-specific queries — a transaction record, a DANA or ShopeePay top-up question, or a session continuity issue — have your account details ready when you reach out.
Start a live chat from the support page inside your account. This is the quickest route for account and transaction questions.
For policy questions or written records of your request, contact us by email. Response times are shown on the contact page in your account.
Many policy-related actions — reviewing transaction history, updating details, and checking current terms — are handled directly in your account dashboard without contacting support.
We keep the account data you give us only for as long as it is needed to run your account and meet the obligations described in these terms. Cookie usage on the platform is limited to what keeps your session active and your lobby state intact — so if your connection drops mid-game, you return to where you left off rather than starting a new session from scratch. Account security steps, including any verification required at login, are shown on the relevant screen; we do not share the details of those steps in this document. To request a change to the data we hold, or to ask about retention, contact support through the routes above. Policy updates are posted here with a clear effective date.
Account and transaction data is held for the period required to operate your account and meet applicable obligations. You can request a summary or closure through support.
Cookies on this platform maintain your session state and lobby position. No advertising or cross-site tracking cookies are set without disclosure in the cookie notice.
Login and verification steps are shown on the relevant screen during your session. For security questions, use the live chat or email support route described above.
When these terms change, the updated version is posted here with a visible effective date. Continuing to use the platform after that date means you accept the revised terms.
The questions below are ones we hear regularly from account holders about how these terms work in practice. If you do not find what you need here, the support routes above are open.
These terms apply from the moment you register an account and continue for as long as your account is active. They cover every session, transaction, and account action — including top-ups via DANA, ShopeePay, or QRIS — whether you are on a phone or a desktop browser.
Your full transaction record is in your account dashboard after login. Every wallet movement — including DANA and ShopeePay entries — is timestamped there. No separate request to support is needed; the dashboard is the first place to check.
Yes. Profile and contact information can be updated in your account settings. Follow the fields and any verification steps shown on that page. For changes the settings page cannot handle — such as a name correction that requires identity verification — contact support through live chat or email.
Requesting account closure is done through our support team. At the time of your request, the process for any remaining wallet balance and the data retention period that applies will be shown to you. We hold data only as long as required under applicable obligations.
Our terms cover the account-side record of your transaction — what lands in your wallet and what appears in your history. The processing side of a DANA or ShopeePay transfer is governed by that provider's own terms. Both sets of terms apply, and they are separate.
Any update to these terms is posted on this page with a clear effective date. We do not change terms mid-session without prior notice. If you continue using the platform after the effective date, that constitutes acceptance of the updated terms. The current version is always the one on this page.