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Every piece of data you share with holtogel — from your account details to your DANA or OVO wallet connections — is handled under a clear privacy framework built for Indonesia. This page explains what we collect, why we collect it, and what you can do about it.
When you create an account on holtogel, we collect the information needed to keep that account running — your login credentials, contact details, and the wallet identifiers you connect, whether that's DANA, OVO, or GoPay. We use this data solely to process your transactions, maintain account continuity across sessions, and send you service communications you've opted into. We do not sell your personal data to third parties. We do not share it with advertisers. Where data is shared — for example, to process a QRIS or ShopeePay transaction — it goes only to the payment processor involved in that specific transaction, and only what that processor needs to complete it. Data is stored for as long as your account is active and for a retention period after closure as required by applicable Indonesian regulations. If you close your account, you can request deletion of personal data that falls outside mandatory retention requirements. Availability of specific features and data-handling obligations depends on local law and the eligible regions in which you access our platform. We update this policy when our practices change and will notify you through your registered contact details before any material change takes effect.
Wallet identifier shared only with DANA's payment processor at the moment of a transaction.
OVO account data used exclusively to route your top-up or withdrawal — never stored beyond session needs.
GoPay transaction records kept in line with applicable retention rules; visible in your account history.
QRIS scan data processed in real time; no raw QR payload is stored after a transaction completes.
This policy applies to all data we collect when you access holtogel through a browser or mobile connection. It covers your account registration, your in-session activity, and any payment interactions you initiate through our platform. It does not govern how third-party services — including payment processors, game content providers, or external sites you navigate to — handle their own data. Those services operate under their own privacy terms.
All data collected during login, registration, and session continuity — including device identifiers used to keep your place in the lobby across connection drops.
Payment data exchanged when you top up or withdraw via DANA, OVO, GoPay, ShopeePay, or QRIS. Shared only with the processor completing that specific transaction.
Browsing behaviour on holtogel pages — the game categories you visit, session duration, and navigation path — used only to improve platform performance for your account type.
External payment platforms, game studios like Habanero and Pragmatic Play, and any linked services operate under their own policies. We are not responsible for their data practices.
You have real, actionable choices over the personal data holtogel holds. You can review the information on your account at any time by opening the account settings page after login — your registered contact details, wallet connections, and transaction history are all visible there. If something is wrong, you can correct it directly through the same page. For data that can't be edited in-app, submit a correction request through our support channel and we'll handle it within the timeframe shown in the support centre. If you want to close your account and request deletion of eligible personal data, that option is available in account settings too. We'll confirm what can be deleted immediately and what must be retained under applicable Indonesian regulations. For any privacy question that goes beyond these self-service steps — or if you believe your data has been handled incorrectly — you can reach our privacy contact directly. The address is shown in the support section of this page.
Log in and open account settings to see your stored contact details, linked wallets, and full transaction history.
Edit eligible fields directly in account settings. For fields that require verification, use the support channel to submit a correction request.
Account closure and deletion requests are handled through account settings. We confirm what is eligible for immediate deletion versus what retention rules require us to keep.
Contact our privacy support route for anything beyond self-service steps. Response times are shown in the support centre after login.
If you have a question about how your data is handled, or you want to exercise any of the rights described on this page, reach us through one of the routes below. For account-specific queries — such as a wallet correction or a transaction record question — the fastest path is the in-app support chat, where our team can pull up your account directly. For formal privacy requests, use the email route and include your registered account address so we can locate your records without delay.
Open the support menu from your account dashboard. Available for account-specific data and wallet questions.
Send formal deletion, correction, or access requests to our privacy contact. Include your registered email so we can locate your records.
Review, edit, and manage most data directly from account settings after login — no contact needed for standard corrections.
Security and retention are not afterthoughts here. Your account credentials are stored using industry-standard hashing; we do not hold your plain-text password at any point. Session tokens that keep your lobby connection alive across a network drop are time-limited and invalidated on logout. Cookie use on holtogel covers session management and platform performance measurement — not cross-site advertising. We do not use advertising cookies. Retention periods follow applicable Indonesian regulatory requirements; you can find the current retention schedule by submitting a request through the privacy support route. When this policy changes in a material way, we notify you at your registered contact address before the change takes effect.
Personal and wallet data stored with encryption at rest. Payment identifiers like OVO and DANA wallet numbers are masked in logs after a transaction completes.
Cookies are limited to session continuity and platform performance. No advertising or cross-site tracking cookies are set. You can manage cookie preferences from your browser settings.
Credentials use one-way hashing. Session tokens are time-limited and tied to your device context, so a dropped mobile connection does not leave an open session behind.
Material changes to this policy are communicated to your registered contact before they take effect. The current version date is shown at the bottom of this page.
Questions we hear most often about how holtogel handles your data, your rights, and how to act on them.
We collect the information you enter during registration — name, contact details, and the payment wallet you connect, such as DANA or OVO. We also record session and device data needed to keep your account continuous across connections. We do not collect more than what account operation requires.
Only where a transaction requires it. When you top up via GoPay or ShopeePay, we pass only the data that payment processor needs to complete the transfer. We do not sell data to advertisers or share it with unrelated third parties. Game content providers like Habanero and Pragmatic Play receive no personal account data.
Log in and open account settings. Your registered contact details, linked wallets, and transaction history are visible there. For a full data access request that goes beyond what account settings shows, contact us through the email privacy route with your registered address.
Yes. The account closure and deletion option is in account settings. We will confirm which data can be deleted immediately and which must be retained under Indonesian regulatory requirements. A retention schedule is available on request through our privacy contact route.
We use session cookies to keep you logged in and performance cookies to measure how the platform loads on your device. We do not set advertising or cross-site tracking cookies. You can manage or block cookies through your browser settings; note that disabling session cookies will affect login continuity.
We send a notification to your registered contact address before any material change takes effect. The updated version date is also shown at the bottom of this page. Continued use of your account after a change takes effect constitutes acceptance of the revised terms, where applicable under local law.